By Teresa Carney, Customer Service Manager
Hi everyone, I am the Customer Service Manager here at ChemSpec. I’ve been employed with ChemSpec Ltd. since Day 1, and even before: I will be celebrating my 15 years with Dave and the team this summer. It has been a great experience, with business and in making long lasting friends who I consider my family. Rich (our CFO) and I have been working together since the start. We were hired the same month! It’s remains an honor to be beside him, to watch our business bloom, and be a part of that growth.
In some ways it has been crazy to handle all of the customer service here. Some of you I know only by voice, some only by email; working with many of our customers for years and enjoying what I do are big accomplishments. I like to pride myself on the job I do for ChemSpec, and I work hard to know that all of our customers are happy.
We have witnessed incredible growth in the number of customers and orders (especially in the past 4 years). Through 2009, we averaged 427 per quarter, but in 2012, we tallied 763 orders per quarter. At the same time, the number of customers has increased over 61% from less than 100 in 2009, to over 160 currently.
Accordingly, because this business has been such a success, it is now time for us to help prepare for the future: we recently hired a customer service assistant, Elizabeth Walker. Working by myself for so many years, it has been hard to let go of some of the everyday hands on things that I enjoy doing for our customers, but in order to continue giving you the same high quality service you are used to, we felt hiring an assistant will enhance the customer service experience.
Elizabeth, the newest member of Team ChemSpec, comes to us from Summit Racing, where she worked in customer relations for the past two years. She is a graduate of Mogadore High School and has completed 2 years of course work at Mount Union College. She is married to Jon Walker and lives in Mogadore. I cannot wait to teach her the trade—very exciting for me personally!
As always, please don’t hesitate to contact me for any reason! Best to everyone!
Recently, Jingzhou Jianghan Fine Chemical Co., Ltd. (JHSi), our silanes supplier, was honored as one of Pirelli Tires top 10 international suppliers. ChemSpec is JHSi’s exclusive distributor into the North American rubber market. To learn more about this supplier and ChemSpec’s silanes, please check them out on ChemSpec’s website by clicking here, or contact ChemSpec’s sales coordinator, Chris Wagner, or your respective sales rep.
A majority of the sales team here at ChemSpec just wrapped-up a great 16 hour course on rubber compounding at the Univ. of Akron Polymer Training Center. The APTC does a great job at hosting these types of events: http://www.uakron.edu/aptc/
ChemSpec & Ferguson Chemical Innovation are proud to announce that they have entered into a strategic alliance: Ferguson will now begin selling ChemSpec specialty chemical products into the Canadian industrial marketplace. Some of the ChemSpec products that Ferguson will be marketing in Canada are magnesium oxide products, process aids, silanes, and blowing agents, etc.
Please see the attached Press Release and our upcoming notice in the Rubber & Plastics News: ChemSpec-Ferguson Strategic Alliance Press Release
Please join us in wishing Scott Hodge, our manager of warehouse and office systems, good luck as he retires from ChemSpec. We will miss Scott dearly, as he was a wonderful employee and extremely competent with logistics, which is a HUGE deal for us here at the company.
But we’re excited to have Aaron Shaffer coming on board to take over Scott’s position. Aaron is a lifelong resident of the Canton area and has spent the last several years working as the Business Manager for Glenmoor Country Club. Aaron also has a B.S. in Corp. Finance from Akron U!
Please let us know if you’re going to be at the Southern Rubber Group Technical Meeting next week. Several of our sales staff will be on location, to include our President, Dave Moreland, two of our sales reps, Brian Sears and Luc Moreland, and also our technical rep, Chris Ryan. We’d love to have dinner or play some golf.
Give us a call or email our sales reps to set something up!
You can see more about the meeting and its location on the SRG’s website: http://www.southernrubbergroup.org/
As the sole distributor into North America for Performance Additives, ChemSpec sells multiple products that fall under the Flexsys trade name. In 2011, Performance Additives acquired the DTC (Dithiocarbamate) and TBzTD (Tetrabenzyl thiuramdisulfide) businesses from Solutia, Inc., which held the Flexsys trade name (also, included in the acquisition was a state of the art manufacturing plant in Italy).
Some of our Flexsys products are the following:
Perkacit ZBEC; and
Please don’t hesitate to contact our sales representatives with any additional questions or for any informational materials related to these products.